LEGAL NOTICE

Withdrawal Policy

Withdrawal Policy – ​​Claumy Velázquez SL

At Claumy Velázquez SL , with NIF B75660845 and address at Calle Hernán Pérez de Grado, 15 – 35001 Las Palmas de Gran Canaria (Spain) , we want you to make your purchase or registration with complete peace of mind.
Therefore, we offer a period of 15 calendar days from the purchase to exercise your right of withdrawal , provided that you have not accessed the digital content or received the contracted service.

1. Deadline

You may exercise your right of withdrawal within 15 calendar days following the date of purchase or contracting.

2. Essential condition

The right of withdrawal will only be valid if the digital content or service has not been accessed .
Access to the content will be understood to have occurred when any of the following scenarios take place:

  • Log in to the virtual campus or training platform.

  • Open, view or download materials (videos, PDFs, audios, presentations, etc.).

  • Attend online or in-person classes, tutorials, or practical sessions.

  • To exchange or use any resource or material included in the training.

👉 If you wish to exercise your right of withdrawal, do not access the content before communicating this.

3. How to request withdrawal

To exercise your right of withdrawal, you must send an email to info@claumyvelazquez.com with the subject “Withdrawal” , indicating the following information:

  • Name and surname

  • Email used during purchase

  • Order number or purchase date

  • Course or product purchased

  • Clear statement of your willingness to withdraw

You can also use the form template included in section 6.

4. Refund

Once we have verified that the content has not been accessed or that the product has not been opened or used, we will refund 100% of the amount paid using the same payment method used, within a maximum of 14 calendar days from receipt of your request.

In the case of purchases financed through external entities, you must process the cancellation directly with the financial entity according to its conditions.

5. Cases in which withdrawal is not permitted

The right of withdrawal will not apply in the following cases:

  • If you have accessed the campus, platform or any part of the training content.

  • If you have attended classes, tutorials, practical sessions or live sessions.

  • If the service has started with the express consent of the user during the withdrawal period.

  • If the physical product has been opened, used, or tampered with.

  • This applies to services or training courses with a specific date and reserved place that have already started.

In online courses and digital content , access implies the automatic loss of the right of withdrawal in accordance with article 103 of Royal Legislative Decree 1/2007.

6. Model withdrawal form

To the attention of: Claumy Velázquez SL
Email: info@claumyvelazquez.com
Telephone: +34 693 786 861

I hereby inform you that I wish to withdraw from the training or purchase contract entered into:

  • Course or product: __________________________

  • Purchase date: ____ / ____ / ____

  • Name and surname: __________________________

  • Email used for purchase: __________________

  • Phone: _______________________

I declare that I have not accessed the content nor used the product .

Date: ____ / ____ / ____
Signature (only if submitted on paper): __________________________

7. Consent on the payment gateway

To ensure transparency, the following checkboxes will be included at the time of purchase:

☐ I have read and accept the Withdrawal Policy (15 calendar days without access to the content).
☐ I understand that if I access the campus, view or download the content, I lose my right of withdrawal .