RETURN POLICY
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal.
established by art. 102 of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
Contact us from the contact form, adding the invoice ID in the message (always returning all products in perfect condition and with their original packaging). From the time you receive the order, you have 14 calendar days to make the return. In any case, if the reason for the return is not due to a manufacturing defect, shipping costs will be charged.
We will check the returned products to confirm that they arrive in optimal condition before proceeding to refund the amounts. In the event that the product is damaged due to misuse, no exchange or refund will be accepted.
If the product is correct, we will refund the total amount of the purchase plus shipping costs using the previously made payment method, within 14 days of receiving the cancelled order.
All courses purchased, reservations or full payments: money will not be refunded under any circumstances. Only in case of cancellation, the reservation will be kept for another course.
What can I do if I receive an incorrect or defective order?
In this case, please contact us within 24 hours of receiving your order using our contact form, indicating the error or defect along with your personal details. We will proceed to refund or replace (if applicable) as soon as possible within 30 days of receiving our confirmation email.
